Not All PC Makers Promises to Honour Intel’s Extended CPU Warranty

Intel recently announced it would offer an extra two-years warranty on its 13th and 14th gen Core CPUs, but it now seems like not all PC makers will follow suit. The Verge contacted 14 major PC makers and got a very mixed response when they asked if these companies would offer extended warranties on systems sold with said processors. It’s important to keep in mind that OEM CPUs only come with a 12-month warranty, whereas retail box CPUs from Intel come with a three-year warranty. As such, most PC makers ought to extend the warranty in their systems by a further two years, as per Intel’s new warranty terms and some are indeed doing this, while others appear not to.

However, a few companies appear to be offering up to a five-year warranty for the CPU in their system and these companies include Digital Storm, Falcon Northwest iBuyPower and Maingear, so kudos to them for going the extra mile. Corsair and Origin PC—which belongs to Corsair—are offering four years warranty, which is still pretty decent. This is followed by Puget Systems which will offer three years and finally we have Asus and HP which both will offer another two years of warranty, which is in line with what Intel has promised. Dell and its Alienware subsidiary hasn’t promised any extended warranties, but will replace faulty CPUs under Intel’s extended warranty and will cover any costs related to replacing the CPU, suggesting that they are offering a two-year extension as well.

This takes us to Acer and NZXT, neither of which wanted to commit to offering any kind of extended warranties, but asked customers to contact their customer service if they were experiencing any stability issues. This is poor form and both companies ought to do better. Finally, we have CyberPowerPC, Lenovo and MSI, neither of whom responded to the question from The Verge. It’s possible that these companies will offer extended warranties, but right now it’s a tossup. This is by no means a complete list of PC makers, as most of these companies are US only and we’d expect at least that companies and subsidiaries in the European Union will offer extended warranties, since the EU has much stricter consumer rights regulation than the US. Hopefully more companies will make it clear how they will handle things in the near future. Head over to The Verge for the full replies from the companies mentioned.